QuickGix Cancellation Policy

At QuickGix, we aim to provide a seamless and reliable service experience for both our customers and service providers. To ensure transparency and fairness, we have established the following cancellation policy:

1. Customer Cancellations

1.1 General Cancellation Policy

• Customers can cancel a booking up to 24 hours before the scheduled service time without any penalty.
• Cancellations made within 24 hours of the scheduled service time will incur a cancellation fee of 50% of the service cost.

1.2 Emergency Cancellations

• In cases of emergencies (e.g., medical emergencies, accidents), customers can request a waiver of the cancellation fee by providing appropriate documentation. QuickGix will review such requests on a case-by-case basis.

1.3 No-Show Policy

• If a customer does not show up for the scheduled service without prior cancellation, they will be charged 100% of the service cost.
• Repeated no-shows may result in the suspension or termination of the customer's account.

2. Service Provider Cancellations

2.1 General Cancellation Policy

• Service providers must notify QuickGix and the customer of any cancellations at least 24 hours before the scheduled service time.
• Cancellations made within 24 hours of the scheduled service time will result in a penalty fee of 20% of the service cost, which will be credited to the customer’s account.

2.2 Emergency Cancellations

• In cases of emergencies (e.g., medical emergencies, accidents), service providers can request a waiver of the penalty fee by providing appropriate documentation. QuickGix will review such requests on a case-by-case basis.

2.3 No-Show Policy

• If a service provider does not show up for the scheduled service without prior cancellation, they will be charged a penalty fee of 50% of the service cost, which will be credited to the customer’s account.
• Repeated no-shows may result in the suspension or termination of the service provider’s account.

3. Refunds and Credits

3.1 Customer Refunds

• Refunds for cancellations made within the policy guidelines will be processed within 7-10 business days.
• Refunds for emergency cancellations will be processed within 7-10 business days upon approval of the waiver request.

3.2 Customer Credits

• Customers will receive credits for penalty fees charged to service providers for cancellations and no-shows. These credits can be applied to future bookings.

3.3 Service Provider Payments

• Service providers will receive payment for completed services as per the agreed terms.
• Payments may be adjusted to account for any penalties incurred due to cancellations or no-shows.

4. Modifications and Rescheduling

4.1 Modifications

• Customers can modify their booking details (e.g., service type, date, time) up to 24 hours before the scheduled service time without any penalty.
• Modifications made within 24 hours of the scheduled service time will incur a modification fee of 10% of the service cost.

4.2 Rescheduling

• Customers can reschedule their booking up to 24 hours before the scheduled service time without any penalty.
• Rescheduling within 24 hours of the scheduled service time will incur a rescheduling fee of 10% of the service cost.

5. Policy Enforcement and Changes

5.1 Enforcement

• QuickGix reserves the right to enforce this cancellation policy strictly to ensure a fair and reliable service experience for all users.

5.2 Changes to Policy

• QuickGix may update this cancellation policy from time to time. Any changes will be communicated to customers and service providers via email and the QuickGix platform.

6. Contact Us

For any questions or concerns regarding this cancellation policy, please contact QuickGix customer support at support@quickgix.com or call our hotline at +233 201 339 383

By using QuickGix services, you agree to adhere to this cancellation policy. Thank you for choosing QuickGix, where we connect you to the best service providers in Ghana.